We at MDIT offer various range of IT services by utilizing our technical expertise in businesses. We help in creating, managing, and optimizing the existing IT infrastructure and services. Our focus is to prepare the organization for the next phase of digital change. Our experts are skilled in a number of fields.

IT Services in the Industry

IT services play a vital role in the daily routine of a modern company. Everything regarding IT is critical for the success of a company that relies on tech in some way. Often, this IT encompasses a variety of subjects and fields. At times it’s handled in-house, other times a third-party service provider. The third-party service provider offers external services to help to facilitate smooth IT operations.

But what kind of IT services are there? Well, it’s a big question with a bigger answer. There are all sorts of IT services suiting a variety of needs, different for each enterprise. A managed IT services company offers different services in different regions. In this article, we’re going to break down 20 of the most common IT service examples. We hope to give you an idea about what exists, how they’re used, and how your company can best utilize them too.

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Common IT Services

Managed IT Services

A  managed IT is usually a part of an MSP (managed service provider) that deals with single or multiple IT service needs. Most commonly, managed IT services handle remote server, desktop, and device management. Other common uses involve remote cybersecurity.

Cloud Backup Services

The cloud is a versatile platform. It is capable of supporting many virtual services, such as operating systems and programs. Cloud backups are one part of the service model too. It allows users and companies to store their important information on external cloud servers while avoiding hardware failure. Cloud backup is typically handled by service providers for monthly/annual fees.

VoIP (Voice Over Internet Protocol)

The internet and broadband connections allow for versatile communication methods, and VoIP is one of them. This IT service utilizes a business or person’s internet in place of a traditional telephone line. It allows said users to make and receive calls with their ISP. Modern VoIP phones also provide a variety of functions, like voice call and chat options. Typically, VoIPs also require a service subscription instead of a traditional phone service.

Monitoring Services

It is Similar to security services and also found with an MSP. A monitoring application does as it sounds, keeps an eye on servers, net traffic, communication, security. Monitoring services also keep track of problems that may arise in day-to-day functions. This service is often employed for smaller companies. They lack the resources of larger organizations but still require robust IT support. Responsibilities can range from automatically updating software or anti-virus to monitoring the integrity of hardware with SMART programs.

Data Backup and Restoration

Some providers offer data backup with the cloud or others with external data centers. Regardless of the method used, data backup involves the preservation of information in case of unforeseen problems. Problems like natural disasters, malicious intrusions, hardware failures, and more. Often a business refers to this as a “BDR strategy” (Backup Disaster Recovery). For most organizations, having some form of backup is mandatory. It prevents issues like downtime and critical information loss.

Firewall Services

Firewalls are a common, integral part of any cybersecurity plan. Most companies handle their own or have a firewall for their network. In some cases for additional security, they add a third party for additional firewall options. Options vary based on the provider.

Some firewalls are hybrid models. The hybrid model allows additional control and network monitoring options outside of the normal rulesets. Others may provide a single firewall solution for all internal/remote devices. The needs differ based on the requirements of each individual company.

Cybersecurity Services

A broad category involving many service types fall under the umbrella of cybersecurity.  In IT, it’s the act of protecting networks and data from malicious attacks. It deploys a variety of methods, from network monitoring, firewalls, anti-virus, layered networks, and more. Often managed through a provider, it can also be handled on-site. Cybersecurity services are valuable as they draw from larger resources and more experienced staff.

Among IT service options, the importance of cybersecurity cannot be stressed enough.

Office 365/Email

Office 365 operates as Microsoft’s all-inclusive software package featuring programs like Word and Excel. This is an excellent option for businesses. Sometimes businesses need diverse software for document organization reasons but would prefer to pay a monthly fee. Also known as a SaaS (software as a service) model. Office 365 also operates as a cloud server and updated email management platform. Office 365 is good for a company relying on emails for communication with a need for organization.

Anti-Virus Protection

Anti-Virus services are a subset of cybersecurity. These services are perhaps one of the most common types of IT services found in the industry. Mandatory, anti-malware protection comes in the form of software and/or monitoring. Threats are evolving, Malwares are present in the modern world. Any company relying on IT must have some form of anti-virus installed or service used.

Business Intelligence

Big data plays an enormous role in business success. The downpour of information available to a given company is tremendous and how it’s acquired depends on the tool used. Services that encompass business intelligence analyze, extract, and transform this flood of info into meaningful reports. Anything from financial costs to click-through rates on an article at a certain time of day fall under the umbrella of modern business intelligence.

Remote Support

As the name implies, remote support allows for IT specialists to offer support services from a different location. Sometimes controlling a device to assist with troubleshooting issues via the internet. Support can be used for IT assistance, software repair, or other needs. Very useful when IT experts are not physically available, generally handled by an MSP.

Microsoft Azure

This is Microsoft’s own cloud platform, for public and private use. It was previously known as Windows Azure. The Azure platform offers a robust array of options for development, IoT, analytics, security, and more. It’s highly popular because Azure charges based on use (pay as you go) instead of a flat fee. It is a good flexible choice for businesses with limited financial capital.

Mobile and Remote Networking

In this world, after Covid, most of the companies are starting work from home. This helps both the companies as well as their employees. But this has started the need for Mobile and remote networking. It allows staff to work from mobile devices and remote devices, typically off-site from a physical location. Coincides with BYOD (bring your own device) policies. This is handy because it offers a great range of flexibility for workers. It also allows them to work on projects from virtually anywhere. Useful if a company location is inaccessible for unforeseen reasons.

Communication Management

IT services handling all communication services often provide universal communication solution platforms for companies. A UC platform is a type of software incorporating all types of messaging, from chat, email, voice, video call.

Communication management also involves the planning of a communication system. The plan includes etiquette and guidelines for sending/receiving emails. For instance, a company may only allow business-sensitive information to be kept on company emails.

SaaS (Software as a Service)

A broad term that can involve any software that is paid for via monthly subscription services. In IT, said software is provided by a third party over the internet. Extremely basic examples include email. Office 365, a service we previously listed, would fall under the SaaS category.

Unified Communications

Unified communications involve the planning of bringing all communication methods together in a single space. As mentioned, examples of this include UC software. This can either be managed by a business or a service provided by an MSP.

Data Analytics

Services that incorporate the act of analyzing and digesting data for company use. Data analytics will typically involve concepts like “big data” and IoT (the Internet of Things). It Involves specialists and services which process information for a company in order to produce usable reports. These reports utilize anything beneficial to the business.

Networking Services

Networking IT services encompasses everything for the successful implementation of a company network. This involves the building of network infrastructure, the setup of devices like LAN routers and modems. The layout of the networks (such as breaking a network into different tiers), security, optimization, and many other factors. Often a business will build this on-site, however, if local IT experts are insufficient (or unavailable) then third parties are used for the proper implementation of services.

IT Development

IT development incorporates all the resources used to develop and manage a platform or software. When using services, third-party assistance can be brought on to aid in the completion of projects. Some of those services include QA testing, business solutions, migration, application development, and application maintenance.

Generally, when not handled by on-site staff, remote assistance is for short-term projects. Sometimes these are referred to as “shadow developers.”

Printing IT Services

Printing IT services include all services associated with the management, recording, and printing of documentation. Normally handled by a business in-house. Sometimes a third party can manage high volumes of printing requests. They also maintain backups of documentation and organize said documentation in virtual spreadsheets.

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